Refund & Return Policy (Pakistan)

Refund & Return Policy

For orders delivered in Pakistan. Last updated: October 2026.

Exchange and return window

You can request an exchange or refund within 7 days of receiving your order. Items must be unused, unwashed, in their original condition and packaging, with tags attached.

Wrong, damaged or defective items

If you receive the wrong item, or an item that is damaged or faulty, email info@zeepstore.com within 7 days of delivery with your order number and clear photos or a short video. We will send a replacement or refund the item at no cost to you, including return shipping.

Change of mind

For exchanges or returns that are not due to our error, the customer pays the return shipping cost. Please contact us first and do not send anything back without our approval.

How refunds are issued

Once we receive and inspect the item, we will confirm your refund. Refunds are paid by bank transfer or mobile wallet, or to your original payment method for prepaid orders, within 5 to 10 working days of approval. Original delivery charges are not refunded unless the return is due to our error.