Refund & Return Policy (International)

Refund & Return Policy

For orders delivered outside Pakistan. Last updated: October 2026.

Return window

You can request a return or refund within 14 days of receiving your order. Items must be unused, unwashed, in their original condition and packaging, with tags attached.

Wrong, damaged or defective items

If you receive the wrong item, or an item that is damaged or faulty, email info@zeepstore.com within 7 days of delivery with your order number and clear photos or a short video. We will send a replacement or refund the item, and we will cover the return shipping if a return is needed.

Change of mind

If you simply change your mind, the buyer pays the return shipping cost and any customs charges. International return shipping can be costly, so please contact us before you send anything. Do not return an item without our written approval and return instructions, because returns sent without approval cannot be processed.

How refunds are issued

Once the returned item reaches us and is inspected, we will confirm your refund. Refunds are issued to your original payment method or by bank transfer within 7 to 14 business days of approval. Original shipping charges, import duties and taxes paid to customs are not refundable unless the return is due to our error.